Welcome to Dim Tours, Sri Lanka. Our refund policy outlines the terms and conditions for refunds on our services. Please read this policy carefully.
Cancellations and Refunds:
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For cancellations made more than 21 days prior to the scheduled service date, a refund of 100% of the total service fee will be issued.
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For cancellations made between 14 and 21 days prior to the service date, a refund of 50% of the total service fee will be issued.
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No refunds will be provided for cancellations made within 14 days of the scheduled service date.
Refund Process:
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To request a refund, please contact us at info@dimtourssrilanka.com or via WhatsApp at +94 77 983 4204 or contact number +94 71 983 4204.
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Refunds will be processed within 10 business days from the date of the refund request approval.
Exceptions:
- In exceptional cases, such as force majeure events or unforeseen circumstances, we may consider refunds outside of the standard policy. These cases will be assessed on an individual basis.
Contact Information:
For inquiries or concerns related to refunds, please contact us at:
- Email: info@dimtourssrilanka.com
- WhatsApp: +94 77 983 4204
- Contact Number: +94 71 983 4204
We strive to provide a fair and transparent refund process to ensure your satisfaction with our services.